Dashboard FAQs Next Gen

General

• Where can I find the instructions for use?
• For which patients is florio HAEMO recommended?
• Does the patient have to have a fitness tracker to use florio HAEMO?
• My patient has only one email address but needs to set up more than one accounts in florio HAEMO. How can this be done?
• How are patients data handled within florio HAEMO?

Patient activation

• How can I add a demo patient?
• How can I add a new patient?
• How can I enable a PK guided prophylaxis for a patient?
• How can I activate or deactivate a patient?

Using the dashboard

• Will I be able to login to the dashboard remotely?
• Is it possible to display the names of my patients on the dashboard instead of patient IDs?
• How can I change the dose, injection schedule or drug of my patient’s treatment plan?
• How is the adherence score calculated?
• Can I export my patient's data?
• Does florio HAEMO report data to other platforms (for example national registries)?

Surveys

• Can I change how often a patient is sent the survey?
• Can I send a survey or see survey responses from more than one patient at a time?
• How do I stop a survey from being sent to a patient?

Printable report

• How can I print my patient’s data?
• Can I select what to include in the report?
• Can I choose the language of the report?

Connect to external partners

• What is the “Connect to external partner” feature about?
• How can I access the connector feature?
• How can I set up the connection of patients to an external partner?
• What is the meaning of different patients’ status?
• How can I disconnect a patient from an external partner?

Troubleshooting

• I or one of my patients has a question, problem or feedback about florio HAEMO, who should I/they contact?
• My patient can`t log injections or any other event. Why?
• My patient doesn`t get surveys. Why?