App FAQs

Adverse events

• How do we deal with adverse event reporting?

Contraindications

• Who should NOT use florio HAEMO (i.e. contraindications)?

Customer service

• I have a question, problem or feedback about florio HAEMO, who should I contact?

Data

• Where is my data stored?
• Who has access to my data?
• Why do I need to consent HealthKit/Google Fit data?
• Does florio HAEMO see the activity data from my wearable device?
• Can I delete my data?
• Can I download my data?

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General

• What is Florio?
• How does florio HAEMO work?
• What is McMaster PopPK?
• Why was florio HAEMO developed?

Medical

• Why is my peak estimated plasma factor % after injections different from what was displayed to me with previous injections?
• What is the factor level?
• Which activities can I perform to stay safe?
• What if my medical team changed my treatment plan?
• Is florio HAEMO available for other bleeding disorders?
• Is florio HAEMO available for all products?

Surveys

• What happens if I close a survey before sending it?
• How can I stop receiving requests to complete a survey?
• I have dismissed a survey by mistake, what can I do?

Technical

• How is the adherence score calculated?
• Can I use florio HAEMO without McMaster PopPK?
• Can florio HAEMO be used without PK?

Using the app

• Where can I find the Instructions for use?
• How do I log injections?
• Why should I log injections?
• How do I delete an injection I have already logged?
• How do I log bleeds?
• Why should I log bleeds?

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Caregiver mode

• What is Caregiver Mode?
• Who should use Caregiver Mode?
• I manage the treatment of a child but am already logged in, how can I switch to Caregiver Mode?
• I am already using florio HAEMO to manage the treatment of a child under 13 years old in my care. How do I switch to Caregiver Mode?
• Can I link my kids wearable to my smartphone and directly transfer activity data to the user profile in the Caregiver Mode?

florio HAEMO Kids

• What is florio HAEMO Kids?
• For whom is florio HAEMO Kids intended?
• Why does the avatar in florio HAEMO Kids change?
• What are Experience Points (XP)?
• What is meant by "on time" injections?
• I cannot find florio HAEMO Kids in the AppStore / Google Play Store

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Wearables and mobile phones

• Do I need to wear a smartwatch/wearable device?
• Can I use other wearable devices than an Apple Watch?
• Does florio HAEMO work on all smartphones and smartwatches?
• How will florio HAEMO track my activity?
• What happens if I lose my phone or get a new phone?